please specify a valid serial number.

by TristoRR on Tue, 01/09/2015 - 12:54

Hi,

When I try to add my Flukso to my account Devices here at flukso.net I receive an error that says 'please specify a valid serial number'. The serial number I'm using is on a sticker on the device itself, and also in the web UI so I know it is the correct number.

I did buy the device as part of a package from the company that did my solar installation so I'm wondering if this has been registered to the account they used to purchase it, so I cannot take ownership of the device?!

Has anyone come across this issue before? Really frustrating :)

Thanks.

Tristan

TristoRR | Tue, 01/09/2015 - 13:02

It appears from the post below that I may simply need to contact the reseller and ask them to remove the device from their account.

https://www.flukso.net/content/invalid-serial-number-0

jgysenbergs | Tue, 01/09/2015 - 14:09

Aha, a late effect stemming from the recently solved UXD bug?

leroygr | Tue, 01/09/2015 - 20:32

Hello,

I just received my new Flukso model FLM02B. I succesfuly connected it to the wifi and setup the firewall to access it through wifi. I also connected the water sensor and everything appears to be fine. However, when I want to add the device on my Flukso account on flukso.net, it returns Please specify a valid serial number. Could someone help me with this?

Thanks,
Greg

leroygr | Tue, 01/09/2015 - 20:56

Problem solved. As it was offered to me, it as already associated with another account. My bad :)

TristoRR | Thu, 03/09/2015 - 02:31

Same issue for me. All resolved :)